I am your user. Why do you hate me?


Open source software projects can be prickly toward their users. Poor documentation, a steep learning curve, and a finely tuned focus on excellence and quality can make a project community seem hostile. As a user of many different open source projects over the years, Leslie Hawthorn has often wondered about this problem and contemplated what to do about it. This session takes a long standing private rant with her dear friend and fellow user, Donna Benjamin, public.

Language: English

Level: Beginner

Leslie Hawthorn

Senior Principal Program Manager - Red Hat

As an internationally known Developer Relations strategist and Community Management expert, Leslie has spent the past decade creating, cultivating, & enabling open source communities. She’s best known for creating Google Code-in, the world’s first global initiative to involve pre-university students in open source software development and receiving an O’Reilly Open Source Award in 2010 for her work to grow the Google Summer of Code program and her contributions to Humanitarian open source projects. She is a Senior Principal Program Manager at Red Hat, focusing on the CentOS project ecosystem.

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